This lets you play your files even if you’ve already installed the Windows 10 Anniversary Update. If you install the Windows 10 Anniversary Update, any files that use WMDRM rights management won’t play.įor song files you ripped yourself using Windows Media Player with the “copy protect music” option selected, use the Digital Rights Update Tool to remove the protection applied. (Downloaded or streaming audio or video from stores like Amazon, Hulu, or Netflix should be fine.) You bought and downloaded audio or video from certain online stores including Zune Marketplace. Please come back to this page for more info. We’re working on a fix for content you ripped from CDs and should have one in a few months. This option was the default for a while, so you might not be aware that it was selected at the time you ripped your files. This includes music files in the WMA format that you ripped from CDs using Windows Media Player (any version up to Windows 10 version 1511) with the “copy protect music” option selected. Error code C000D11E7Īny of your audio or video files have Windows Media Digital Rights Management (WMDRM). To see if there’s more information about this error, click Web Help. Can’t play, burn or sync this protected file. Windows Media Player encountered a problem while playing the file.ĬAN’T PLAY. Similar messages might also appear in the following apps if you try to play music or video after installing the Windows 10 Anniversary Update. Close this dialog box to cancel, or you can choose to confirm to install the update. If you install this update, you may no longer be able to play these music or video files. We recommend you do not proceed with this update as your device may have some music or video content that is protected by an older rights management technology, which is not supported.

Loss of music and video content with update When installing the Windows 10 Anniversary Update some people will get this message:

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